Enrollment

Life Event Updates

Make sure your benefits keep up with what's happening in your life.

Life Event Updates

After you enroll as a new hire or during Annual Enrollment, you can update your benefits choices only within 30 days of a qualifying life event, like getting married, welcoming a child, or losing coverage elsewhere.

Follow the 3 steps below, so you can make sure you and your family have the coverage you need.

Consider all your options and what you might need.

Explore all your options on this website and learn about valuable benefits that could help you save money or protect you and your family.

Next: Check

Check your costs, coverage, and providers.

  • Use the Help Me Choose tool to find the right plan for you based on your health care needs and preferences, including your budget. You can find Help Me Choose when you make your enrollment choices.
  • You can make sure your favorite providers are in network with the Find Doctors feature within the enrollment process. Call the insurance carrier if you aren’t completely sure if your provider is in network.
  • If you have prescriptions you take regularly, check to see how your medications will be covered before you choose a plan. you can use the prescription drug checker when you enroll. 
  • Learn about the “extras” provided by the medical plan carriers—special programs included in your coverage to support you and your family, such as low-cost virtual care, programs to help you manage serious health conditions, wellbeing resources, and more.
Next: Choose

Update your benefit choices within 30 days.

Update your choices within 30 days of the life event:

  • Through the Primo Brands Benefits Service Center enrollment platform, available through SuccessFactors (select the My Benefits tile) or directly at worklife.alight.com/PrimoBrands.
  • Through the Alight Mobile app, which you can find in the Apple App Store and Google Play. (You must set up your username and password through the enrollment website before you can use the app.)

 

When you make your choices, follow the prompts to review and update your beneficiary information too!

If you add a dependent to your coverage who has not already been verified, you will need to provide proof of the dependent relationship such as a marriage or birth/adoption certificate.

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If You Miss the Deadline

If you don't update your benefits choices within 30 days of a qualified life event, you can make updates during the next Annual Enrollment period. Annual Enrollment is typically held in the fall for updates effective the following calendar year.

Your Sources for Support

Log in to the enrollment platform (in SuccessFactors select My Benefits) to see your current elections, enroll as a new hire, make updates after a life event, and to access these resources.

You can also call the Primo Brands Benefits Service Center at 1-833-75PRIMO (1-833-757-7466), option 2, 8 a.m. to 8 p.m. ET, Monday - Friday.

Use the Help Me Choose tool for help choosing a medical plan that meets your needs. Look for Help Me Choose as you make your choices in the enrollment platform.

Use Ask Lisa, your virtual assistant, for any questions you may have. Look for the Need Help? icon in the enrollment platform.

Web chat or schedule an appointment with customer service. Look for Customer Service on the homepage of the enrollment platform.

This site serves as a Summary of Material Modifications (SMM), providing information on various Primo Brands benefit plan changes that take effect January 1, 2027. It is intended to provide an overview of changes and information about some of the benefits you may be eligible for through Primo Brands. If there is a discrepancy between the information displayed and the official plan documents, the official plan documents will govern. Information contained herein is not intended as legal, tax or other professional advice. You should not act upon any such information without first seeking a qualified professional on your specific matter. Terms and conditions of policies may change. Please consult policy documents to confirm availability of benefits. All product and company names are trademarks™ or registered® trademarks of their respective owners. Use of them does not imply any affiliation with or endorsement by them.
 
Benefits may vary for union groups. If you are a union associate, see your Collective Bargaining Agreement for details about your benefits.