Annual Enrollment has closed. If you have questions about your 2027 benefits, call the Primo Brands Benefits Service Center at 1-833-75PRIMO (1-833-757-7466), option 2, 8 a.m. to 8 p.m. ET, Monday - Friday.
It's important to keep your beneficiary information up to date. That way your benefits go to the right people if something happens to you. Make sure you choose a beneficiary even if you only have basic company-paid coverage!
For life and AD&D insurance, log in to the enrollment platform (in SuccessFactors select My Benefits).
For your Health Savings Account (HSA), log in to Optum Bank or call 1-866-234-8913.
For your c401(k) Retirement Savings Plan account, log in to Empower or call 1-844-465-4455.
If you added a dependent to your coverage who has not already been verified, you will need to provide proof of the dependent relationship such as a marriage certificate, birth/adoption certificate, joint tax return, or other document as described in the verification request.
If you have already provided proof of the dependent’s relationship to you, you don't need to provide any additional verification.
If you chose Supplemental Life Insurance or Buy-Up LTD benefits, you may need to provide information about your health—called “evidence of insurability” or EOI—to the insurance company before your coverage can be approved. Make sure you provide this information by the deadline provided when you enrolled.
If you enrolled in a new medical, dental, or vision plan or changed insurance carriers, you'll receive a new ID card — print or digital, depending on the carrier.
For medical:
For dental and vision (except VSP*), some carriers provide physical ID cards while others provide digital only. After you enroll, watch for instructions from your carriers about your ID cards.
* VSP provides no ID card—simply let your vision care provider know you are a VSP member.
If you don’t receive your physical ID cards by January 1, you can access a digital ID card through your online carrier account and through the carrier’s app.
If you didn't enroll, you’ll keep the same benefits you have now (with any cost/coverage updates) except for your Health Savings Account (HSA) and Flexible Spending Account (FSA) contributions. Those choices never carry over.
After Annual Enrollment, you can update your benefits only if there’s a big change in your life such as marriage or birth/adoption (within 30 days of the event).
Costs for coverage are changing (as they do every year), and there can be changes in your plan’s in-network providers, covered prescription drugs, and carrier service area. Review your options carefully when you enroll through SuccessFactors > My Benefits. Here are some specific updates for 2027.
In the Bronze medical plans, the in-network deductibles are increasing to keep up with IRS requirements:
In the Silver medical plans, the in-network deductibles are also increasing to keep up with IRS requirements:
HSA contributions: The 2027 limits are $4,500 if you have individual coverage and $9,000 if you cover one more dependents (limit amounts include the company contribution). If you are age 55 or older in 2027, you can contribute an additional $1,000 annually.
Keep in mind that these limits include your HSA contribution and the Primo Brands HSA contribution, which you can receive if you enroll in a Bronze or Bronze Plus medical plan. There is no Primo Brands HSA contribution in the Silver plan.
Flexible Spending Account (FSA) contributions: You can contribute up to $3,400 to your Health Care or Limited Purpose Health Care FSA in 2027. For the Dependent Care FSA, you can contribute up to $7,500 in 2027 ($3,750 if married and filing taxes separately). Estimate carefully—you lose any funds you don’t use.
If you are paid weekly, your benefit deductions will continue to come out your weekly pay (spread out evenly over all 52 paychecks).
Each of the plans include “extra” services to help you and your family be well, including virtual care, gym discounts, support to help quit tobacco products, wellbeing programs to help you build healthy habits, fertility and family-building supporting support for diabetes, heart health, weight, hypertension, mental health, and personalized assistance with making appointments and handling bills and claims.
See the Medical Plan Extras page for details.
Explore this site to learn about all your benefits. You can also refer to the Enrollment Guide for details.
If you enrolled in a Primo Brands medical plan and use tobacco products, you’ll pay an additional $50 per month for coverage. If you complete a tobacco cessation program, you can avoid paying the surcharge. Contact the Primo Brands Benefits Service Center for details.
Your benefit deductions for coverage you choose will be spread out over all your paychecks in 2027.
Log in to the enrollment platform (in SuccessFactors select My Benefits) to see your current elections, enroll as a new hire, make updates after a life event, and to access these resources.
You can also call the Primo Brands Benefits Service Center at 1-833-75PRIMO (1-833-757-7466), option 2, 8 a.m. to 8 p.m. ET, Monday - Friday.
Use the Help Me Choose tool for help choosing a medical plan that meets your needs. Look for Help Me Choose as you make your choices in the enrollment platform.
Use Ask Lisa, your virtual assistant, for any questions you may have. Look for the Need Help? icon in the enrollment platform.
Web chat or schedule an appointment with customer service. Look for Customer Service on the homepage of the enrollment platform.
