Choose your new benefits within 30 days of your hire date.
Update your elections within 30 days of a qualified life event.
If you want to check to see which benefits you elected for 2026, log in to the enrollment platform (in Success Factors select My Benefits).
Each of the plans include “extra” services to help you and your family be well, including virtual care, gym discounts, smoking cessation, wellbeing programs to help you build healthy habits, support for diabetes, heart health, weight, hypertension, mental health, and more. See the Medical Plan Extras page for details.
Log in to the enrollment platform (in SuccessFactors select My Benefits) to see your current elections, enroll as a new hire, make updates after a life event, and to access these resources.
You can also call the Primo Brands Benefits Service Center at 1-833-75PRIMO (1-833-757-7466), option 2, 8 a.m. to 8 p.m. ET, Monday - Friday.
Use the Help Me Choose tool for help choosing a medical plan that meets your needs. Look for Help Me Choose as you make your choices in the enrollment platform.
Use Ask Lisa, your virtual assistant, for any questions you may have. Look for the Need Help? icon in the enrollment platform.
Web chat or schedule an appointment with customer service. Look for Customer Service on the homepage of the enrollment platform.
